Business Associate

1 week ago


Durgapur, West Bengal, India beBeecustomer Full time ₹ 5,00,000 - ₹ 8,00,000

Job Opportunity: Customer Service Representative

Key Responsibilities
  • Manage all customer interactions as rostered within parameters.
  • Demonstrate ownership on calls when contacted by customer.
  • Respond to all customers in appropriate tone and language.
  • Offer a solution-based approach for all customer interactions.
  • Educate the customer at every given possible opportunity.
  • Ensure updation of product system process and policy knowledge.
  • Adhere to rostered timing scheduled shifts and activities.
  • Capture customer details and data relevant to the call or service.
  • Resolve customer queries within agreed timelines.
  • Manage outbound campaigns as per business requirement.
  • Increase develop and retain customer base through relationship building and service.
  • Follow all contact center policies procedures code of conduct and legislative requirements.

Required Skills and Qualifications
  • Graduation degree in any discipline.
  • Minimum 6 months experience in BPO is mandatory.
  • Speak local language.
  • Basic computer knowledge.
  • Problem solving skills.
  • Customer focus.
  • Technical orientation.
  • Attention to detail.
  • Service mindset.

Benefits

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