
Business Associate
1 week ago
Job Opportunity: Customer Service Representative
Key Responsibilities- Manage all customer interactions as rostered within parameters.
- Demonstrate ownership on calls when contacted by customer.
- Respond to all customers in appropriate tone and language.
- Offer a solution-based approach for all customer interactions.
- Educate the customer at every given possible opportunity.
- Ensure updation of product system process and policy knowledge.
- Adhere to rostered timing scheduled shifts and activities.
- Capture customer details and data relevant to the call or service.
- Resolve customer queries within agreed timelines.
- Manage outbound campaigns as per business requirement.
- Increase develop and retain customer base through relationship building and service.
- Follow all contact center policies procedures code of conduct and legislative requirements.
Required Skills and Qualifications
- Graduation degree in any discipline.
- Minimum 6 months experience in BPO is mandatory.
- Speak local language.
- Basic computer knowledge.
- Problem solving skills.
- Customer focus.
- Technical orientation.
- Attention to detail.
- Service mindset.
Benefits
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