
Visa Travel Management Representative
1 week ago
About Us
We are a leading visa travel management company based in Cochin, providing services to individuals, families, and corporate clients. Our team of experienced professionals is dedicated to ensuring a hassle-free and seamless visa application and processing experience.
Job Summary:
We are seeking enthusiastic and customer-oriented professionals to join our team as Customer Service Executives. In this role, you will serve as the first point of contact for our clients, providing prompt, accurate, and effective assistance across phone, email, and chat channels.
Main Responsibilities:
- Client Support: Respond to client inquiries via phone, email, and chat in a timely and professional manner, delivering accurate information regarding services, procedures, and requirements.
- Issue Resolution: Handle and resolve client complaints and issues with empathy and efficiency, escalating complex queries to the appropriate internal departments.
- Record Keeping: Maintain detailed and organized records of all client interactions and transactions.
- Document Assistance: Assist clients in completing required forms and documentation.
- Consultation: Offer expert consultation and guidance to clients on visa application processes and travel management.
Required Skills and Qualifications:
- A minimum of 2 years of experience in a customer service or client support role.
- Strong verbal and written communication skills.
- Excellent interpersonal and problem-solving abilities.
- The ability to manage multiple tasks and prioritize effectively.
- Knowledge of visa application procedures and travel management regulations is highly desirable.
- Proficiency in Microsoft Office Suite (Word, Excel).
- The ability to work both independently and collaboratively in a team environment.
What We Offer:
- A positive and inclusive work environment.
- A competitive salary and benefits package.
- Private medical insurance.
- Flexible work schedules and holidays.
- Opportunities for professional development and career advancement.
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