Service Level Agreement

2 days ago


Cochin, Kerala, India beBeeGovernance Full time ₹ 18,00,000 - ₹ 23,40,000

Job Title: Service Level Agreement (SLA) Coordinator L5

About the Role:

The SLA Coordinator plays a pivotal role in the management, coordination, and governance of Service Level Agreements. This position demands close collaboration with internal stakeholders, project managers, beneficiaries, providers, and legal/compliance teams to ensure effective SLA issuance, signing, monitoring, and review.

Main Responsibilities:

  • Coordinate SLA issuance with cross-functional teams, including IC Factory Team, Banking Platform IT ISPL, Project Managers, and Beneficiaries.
  • Manage SLA signature with onshore managers, beneficiaries, and providers.
  • E nsure legal documents align with project deliveries; escalate blocking issues where necessary.
  • Promote and maintain KPIs for SLA performance.
  • Schedule, prepare, and lead committee meetings.
  • Cultivate relationships with Legal and Compliance teams; adapt to evolving regulatory requirements.
  • Initiate contracts upon deployment of purchase or in-house applications.
  • Post-SLA signing, conduct service reviews with beneficiaries and providers (covering KPIs, services, etc.).
  • Contribute to overall SLA governance.
  • Implement SLA control execution strategies.


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