Operational Excellence Investigator
2 weeks ago
Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community – invites applications for the position of Operational Excellence Investigator. This role is part of Self-Service Registration (SSR) within Business Prime, SSR, Marketing, and Expansion (PSME), focusing on ensuring the onboarding experience for business customers is fast and simple.
The team operates 24x7 from multiple locations worldwide, including Bangalore, Hyderabad, San Jose & Sapporo (Japan). Key responsibilities include verifying the legitimacy of businesses and establishing ties to customers registering for business accounts, as well as confirming license information of customers registering for professional healthcare (PHC) accounts.
This position supports the business teams in customer acquisition while pursuing goals of increased platform safety and trust among customers. The ideal candidate will be self-driven, proactive, and detail-oriented with excellent analytical, verbal, and written communication skills.
BASIC QUALIFICATIONS:
- Flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Graduate in any discipline required
- Excellent written and spoken English skills
- Excellent interactive skills, with the ability to write and communicate complex issues
- Proactive, self-disciplined, quick-learning, diligent, and detail-oriented
PREFERRED QUALIFICATIONS:
- Fluent English reading, writing, and speaking skills
- Ability to take initiatives and reduce customer efforts
- Creative and analytical problem solvers with a passion for operational excellence
- Experience with Microsoft Office, including Outlook, Word, and Excel
Our inclusive culture empowers Amazonians to deliver the best results for our customers. We estimate the annual salary range for this position to be around $60,000-$80,000 per year, depending on location and qualifications.
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