Industry Solutions Consultant

3 days ago

Mangalore, Karnataka, India beBeeCustomer Full time ₹ 4,00,000 - ₹ 10,00,000

About India Operations

Our goal is to provide eco-friendly construction solutions in India, focusing on sustainable building materials and innovative construction methods.

  • Delivering advanced AAC wall and block systems that meet the demands of India's modern construction industry.
  • Offering specialized sourcing services for ceramics, packaging, and industrial supplies, linking Indian production strengths to international markets.
  • Recognized for sustainability leadership, globally acknowledged for ESG excellence, ranked among top performers worldwide in construction materials for sustainability.

As a Customer Service Specialist, you will ensure that every customer receives reliable support, prompt communication, and seamless service delivery.

Key Responsibilities:

  • Manage customer inquiries, orders, and requests with accuracy and professionalism.
  • Coordinate with teams to ensure smooth order processing and delivery.
  • Track order status and proactively update customers on progress or potential issues.
  • Assist in resolving service complaints, claims, and concerns with a solutions-first mindset.
  • Maintain detailed customer records and generate service performance reports.
  • Provide after-sales support, including product information and documentation.
  • Support customer engagement activities and contribute to service improvement initiatives.

Requirements:

  • Bachelor's degree in Business, Communications, or related fields.
  • 0–3 years of experience in customer service, order management, or client support.
  • Strong communication and problem-solving skills with a customer-centric approach.
  • Organized, detail-oriented, and able to handle multiple priorities simultaneously.
  • New graduates with enthusiasm and adaptability are welcome to apply.

Career Advancement:

This role provides exposure to our customer ecosystem and service operations, opening career pathways into account management, operations, or sales support roles within our regional network.

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