Senior ServiceNow Platform Lead

7 days ago

Delhi, Delhi, India beBeeServiceExpert Full time ₹ 2,00,00,000 - ₹ 2,50,00,000

About this job

Job Opportunity

We are seeking a seasoned professional with technical expertise and leadership skills to oversee our ServiceNow platform.

Main Responsibilities
  • Work Management: Prioritize, organize, and manage incoming ServiceNow-related tasks, including incident resolution, service requests, and platform enhancements, ensuring timely delivery.
  • Task Assignment: Allocate tasks to team members based on skillsets, workload, and project requirements to optimize team performance and meet deadlines.
  • Customer Engagement: Act as the primary liaison with customers, gathering and clarifying requirements, providing updates on project progress, and ensuring customer satisfaction.
  • Team Leadership: Mentor and guide team members, fostering a collaborative environment, providing technical guidance, and supporting professional development.
  • ServiceNow Expertise: Oversee the design, development, and implementation of ServiceNow solutions, ensuring alignment with best practices and business objectives.
  • Process Improvement: Identify opportunities to optimize workflows, automate processes, and enhance ServiceNow platform functionality.
  • Reporting and Metrics: Track team performance, monitor KPIs, and provide regular reports to stakeholders on project status, team productivity, and service delivery.
  • Issue Resolution: Escalate and resolve complex technical or customer issues, ensuring minimal disruption to service delivery.

Required skills include experience with Agile/Scrum methodologies and project management tools (e.g., Jira), as well as certifications like Certified Implementation Specialist or Certified Application Developer.

Key Qualifications
  • Education: Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
  • Experience: 8+ years of experience working with the ServiceNow platform (ITSM, ITOM, HR, or other modules).
  • Certifications: ServiceNow Certified System Administrator (required); additional certifications like Certified Implementation Specialist or Certified Application Developer (preferred).

The ideal candidate will possess a combination of technical knowledge, strategic planning, and strong communication skills to drive success in this role.

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