Senior ServiceNow Specialist

11 hours ago

Delhi, Delhi, India beBeeServiceNow Full time ₹ 18,00,000 - ₹ 22,00,000
Job Description">

As a Senior ServiceNow Specialist, you will play a key role in enhancing and customizing ServiceNow ITSM modules to meet business requirements. Your expertise will be instrumental in driving efficiency through innovative solutions and automation.

Key Responsibilities:
  1. ServiceNow ITSM Development & Configuration: Enhance and customize ServiceNow ITSM modules to meet business needs.
  2. Innovative Solutions & Automation: Leverage ServiceNow plugins, automation tools, and workflow optimization to drive efficiency.
  3. Integration Expertise: Develop point-to-point integrations using REST/SOAP Web Services, JSON, file-based transfers, and middleware.
  4. Platform Support & Troubleshooting: Conduct monitoring, root-cause analysis, bug fixes, and proactive system maintenance.
  5. Technical Advisory & Best Practices: Provide configuration options, detailing pros & cons for optimal system performance.
  6. Agile Collaboration: Participate in user story grooming, architecture review, and design sessions to align technical solutions with business goals.
  7. Deployment & Release Management: Execute solution deployments across sub-production and production environments.
  8. Training & Documentation: Develop technical guides, policies, release notes, and conduct end-user training sessions.
  9. Continuous Improvement & Compliance: Identify system gaps, ensure adherence to ServiceNow best practices, and drive platform enhancements.
Required Skills and Qualifications
  • Expert ServiceNow Technical Skills: Proficiency in UI Policies, UI Pages, Macros, Client Scripts, Business Rules, Mid Server Configuration, ACLs, Import Sets, Transform Maps, and Update Sets.
  • Advanced Development & Scripting: Strong knowledge of JavaScript, HTML, CSS, Bootstrap, JSON, REST, and SOAP.
  • Subject Matter Expertise (SME): Technical leadership across ITSM, SPM, and ServiceNow product solutions.
  • CMDB & Orchestration Experience: Knowledge of Asset Management, CMDB, Orchestration, and Service Watch.
  • Agile Development & Application Lifecycle: Deep experience with Agile/SAFe methodologies and full SDLC implementation.
  • Leadership & Cross-Team Collaboration: Ability to mentor teams, lead projects, and interact effectively with technical and business stakeholders.
Preferred Qualifications
  • ITIL v3/v4 Certification
  • Agile/Scrum Certification
  • ServiceNow CIS Certification

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