Business Technology Analyst

6 hours ago


Noida, Uttar Pradesh, India Mirketa Software Pvt. Ltd. Full time

Job Title: Salesforce Business Analyst

Job Type: Full-time

Location: Noida/Bangalore

About Company

Mirketa Software Pvt. Ltd. is a leading technology company that provides innovative solutions to its clients. We are seeking an experienced Salesforce Business Analyst to join our team.

Responsibilities

  • Collaborate with stakeholders to gather, analyze, and document business requirements for projects.
  • Develop and maintain knowledge of Salesforce products, including Sales Cloud, Service Cloud, Experience Cloud, CPQ, and Industry Cloud (if applicable).
  • Work with cross-functional teams to build sustainable applications.
  • Evaluate current business processes, identify areas for improvement, and recommend solutions to enhance efficiency and effectiveness.
  • Analyze relevant industry data to identify trends, opportunities, and areas for improvement.
  • Design and implement technology solutions that meet business needs.
  • Create detailed business requirement documents (BRDs), functional requirement documents (FRDs), and user stories.
  • Act as a liaison between business units, technology teams, and external vendors to ensure clear communication and alignment of goals.
  • Assist in the planning, execution, and management of travel-related projects, ensuring they are delivered on time and within scope.
  • Develop test plans, conduct testing, and validate the functionality of implemented solutions to ensure they meet business requirements.
  • Provide training and support to end-users and ensure a smooth transition to new systems or processes.

Requirements

To be successful in this role, you should have:

  • B.Tech. with CS or IT, MCA with at least 5 years of Salesforce experience.
  • Excellent knowledge of Salesforce products, including Sales Cloud, Service Cloud, Experience Cloud, CPQ, and Industry Cloud (if applicable).
  • Proven track record of successfully analyzing and documenting business requirements.
  • Strong collaboration and communication skills.
  • Ability to work effectively in a fast-paced environment.


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