Customer Service Representative

2 weeks ago


Secunderabad, Telangana, India STAFFIAA Full time
Job Title: Customer Care Associate

Location: Banking Department

Salary: Competitive

Position Overview:

We are seeking a dedicated and enthusiastic Customer Care Associate to provide exceptional customer service related to our CASA products credit cards and insurance offerings.

Key Responsibilities:

  • Respond promptly and professionally to customer inquiries via phone, email, and chat regarding CASA accounts, credit cards, and insurance products.
  • Provide accurate information about product features, benefits, and terms, ensuring customers understand their options.
  • Assist customers with account management, including balance inquiries, transaction issues, credit card applications, and insurance claims.
  • Identify customer needs and recommend appropriate financial solutions to meet those needs.
  • Resolve customer complaints effectively and efficiently, escalating issues when necessary.
  • Maintain detailed records of customer interactions and transactions in our CRM system.
  • Collaborate with other departments to ensure a seamless customer experience.
  • Stay up-to-date with product knowledge, policies, and industry trends to provide informed assistance.
  • Participate in training sessions and continuous learning opportunities to enhance customer service skills.

Qualifications:

  • High school diploma or equivalent; a bachelor's degree in finance, business, or a related field is a plus.
  • Previous experience in customer service, preferably in banking or financial services.
  • Strong understanding of CASA products, credit cards, and insurance principles.
  • Excellent communication skills, both verbal and written.
  • Problem-solving abilities and a customer-centric approach.
  • Proficiency in using CRM software and Microsoft Office Suite.
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for professional development and career advancement.
  • A supportive and collaborative work environment.
  • Employee discounts on financial products and services.


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