Customer Service Representative
2 weeks ago
Location: Banking Department
Salary: Competitive
Position Overview:
We are seeking a dedicated and enthusiastic Customer Care Associate to provide exceptional customer service related to our CASA products credit cards and insurance offerings.
Key Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, and chat regarding CASA accounts, credit cards, and insurance products.
- Provide accurate information about product features, benefits, and terms, ensuring customers understand their options.
- Assist customers with account management, including balance inquiries, transaction issues, credit card applications, and insurance claims.
- Identify customer needs and recommend appropriate financial solutions to meet those needs.
- Resolve customer complaints effectively and efficiently, escalating issues when necessary.
- Maintain detailed records of customer interactions and transactions in our CRM system.
- Collaborate with other departments to ensure a seamless customer experience.
- Stay up-to-date with product knowledge, policies, and industry trends to provide informed assistance.
- Participate in training sessions and continuous learning opportunities to enhance customer service skills.
Qualifications:
- High school diploma or equivalent; a bachelor's degree in finance, business, or a related field is a plus.
- Previous experience in customer service, preferably in banking or financial services.
- Strong understanding of CASA products, credit cards, and insurance principles.
- Excellent communication skills, both verbal and written.
- Problem-solving abilities and a customer-centric approach.
- Proficiency in using CRM software and Microsoft Office Suite.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for professional development and career advancement.
- A supportive and collaborative work environment.
- Employee discounts on financial products and services.
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