Technical Operations Specialist

4 weeks ago


Mumbai, Maharashtra, India Interactive Brokers Full time

Job Summary

We are seeking a highly skilled Technical Operations Specialist to join our team at Interactive Brokers. The successful candidate will be responsible for monitoring and troubleshooting various aspects of our global brokerage system in real-time.

Key Responsibilities

  • Monitor and analyze the brokerage system in real-time to identify and troubleshoot issues.
  • Provide 2nd-level technical support to internal teams and escalate issues as needed.
  • Participate in post-incident reviews and collaborate with architecture and infrastructure teams to improve system performance.
  • Analyze existing business workflows and develop new monitoring tools and automated process monitoring.
  • Act as the primary escalation point for all brokerage system technical issues.

Requirements

  • Strong communication skills with English as the primary language.
  • Bachelor's degree or apprenticeship in a technical discipline.
  • Working knowledge of general computing concepts, networking, Linux operating system, and related technologies.
  • Ability to analyze and solve problems promptly and accurately in a fast-paced environment.

Preferred Qualifications

  • Prior experience in a technology position.
  • Experience with Unix/Linux style command line interfaces.
  • Previous experience with scripting languages (e.g., Shell, Perl, Python).
  • Desire to explore and learn new concepts, systems, and technologies.

Additional Information

  • This role requires weekend work on rotation and multiple shifts during the week. All shifts are required to be in the office and not remote.
  • Competitive salary package, performance-based annual bonus, group medical and life insurance, and other benefits.


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