Membership Development Specialist

4 weeks ago


Delhi, Delhi, India Raj Enterprise - Raj Placement Services Full time
Membership Specialist Job Summary

Raj Enterprise - Raj Placement Services is seeking a highly motivated and results-driven Membership Specialist to join our team.

The ideal candidate will have excellent communication and interpersonal skills, with the ability to build strong relationships with clients and drive business growth.

Key Responsibilities:1. Lead Generation and Appointment Booking

Develop and implement effective lead generation strategies to drive business growth, including external marketing, promotions, and prospecting.

Book appointments with potential clients and meet or exceed monthly appointment goals set forth by the company.

  • Personal minimum expectation: Minimum 50 follow-up calls per day, Minimum 7 appointments booked and confirmed per day and Minimum 2 membership enrollments per day, 2 personal coaching enrollments per week and two units of merchandise sales per week.
2. Guest Touring, Membership Presentations, and Personal Production

Ensure that 100% of guests taken through a tour, with the goal of enrolling half of the guests that are seen on a membership (50% Closing) and 20% of them enrolling with Personal Training.

Use the company-approved presentation when presenting membership options to non-members and ensure each new member meets a manager before completing the sales process and exiting the gym.

3. Customer Service

Provide the highest level of customer service possible when communicating and interacting with guests, including follow-up with members that have enrolled to ensure we are exceeding expectations.

Record all customer feedback & complaints and share the same with DCM, CM, GM, and the Top Management.

4. Miscellaneous

Available to work Weekends and Holidays, with requests for days off given in writing and exceptions made by the General Manager.

Attend mandatory meetings, including Monthly All Team Meeting and Daily Production Meetings.



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