HR Service Delivery Expert

2 days ago

Kozhikode, Kerala, India beBeeHr Full time ₹ 2,16,000 - ₹ 2,40,000
Job Title: HR Service Delivery Expert

We are seeking a professional to join our team as an HR Service Delivery Expert. This role is responsible for addressing employee queries related to payroll, HR policies, benefits, and internal processes.

Key Responsibilities:

  • Act as the first point of contact for employees regarding payroll, HR policies, benefits, and internal queries.
  • Log, track, and ensure timely resolution of employee concerns.
  • Coordinate with HR, Payroll, and Finance teams to resolve issues.
  • Provide clear communication and guidance on company policies and procedures.
  • Maintain employee records with accuracy and confidentiality.
  • Support the development of FAQs, knowledge base, and employee self-service tools.
  • Escalate complex cases to senior HR team members when required.

Required Skills & Qualifications:

  • Bachelor's degree in Human Resources, Business Administration, or related field.
  • 1+ year of experience in HR, Payroll, or Employee Services (internships or entry-level roles considered).
  • Basic knowledge of labor law and payroll practices preferred.
  • Strong communication skills (Spanish required, English is a plus).
  • Good organizational and problem-solving skills.
  • Ability to maintain confidentiality and handle sensitive information.
  • Proficiency with MS Office and HRIS/Payroll tools is an advantage.

Competencies:

  • Service-oriented mindset
  • Strong interpersonal skills
  • Attention to detail
  • Quick learner and adaptable
  • Team player

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