Leading Dynamics CRM Solution Architect

Job Description\

Overview:

\\[1. This role is responsible for leading the design and implementation of Dynamics CRM solutions, focusing on efficiency and automation.\

\[2. As a trusted solution advisor to customers and internal teams, you will conduct research into customers' use of technology platforms, design solutions to improve business processes, and recommend roadmaps for business solutions.\

\[3. You will own the integrity and strength of the solutions recommended, identify and develop reusable solutions/accelerators/assets for enhanced process automation and client value addition, and collaborate with different stakeholders (customers, partners, internal) to create prototypes as a means of eliciting requirements.\

\[4. Additionally, you will work closely with cross-functional teams to meet solution architecture needs, review solutions and recommend improvements during project deliveries, groom and refine the product backlog in liaison with project stakeholders, guide the team on business solution architecture and best practices to ensure modularity, reusability, and productivity.\

\[5. Furthermore, you will define and enforce coding standards, guidelines, and best practices for development teams for developing and implementing scalable solutions, oversee program and project delivery ensuring alignment with strategic goals, review platform releases and educate internal teams & customers on new features, and conduct product demonstrations to showcase features and functionalities.\

\[6. Lastly, you will mentor and provide technical guidance to team members, identifying training needs and establishing learning plans, and manage the adherence to norms defined in ISMS 27001.\Required Skills and Qualifications\

Technical Skills:

\\[1. Experience working in D365 CRM, including Power Apps, Plugins, Workflows, Business Process Flows, Business Rules, Actions, and Custom Workflow Assemblies.

\[2. Understanding of platform integration patterns and APIs, system integrations, software engineering patterns, and development of architectural/high-level designs within defined architectural frameworks and software engineering patterns.

\[3. Comprehensive understanding of functional modules including Sales, Customer Insights, Customer Service, Field Service Automation, Microsoft Social Engagement, Unified Service Desk, Project Service Automation, KB Management, Voice of Customer, Co-pilot / Azure OpenAI Studio.

\[4. Setup, installation, configuration & deployment of MS D365 CRM modules, experience in customization and extension of D365 CRM, Java scripting frameworks like Node.js, Angular.js, React.js, JQuery, CSS, HTML 5, AJAX.

\[5. Proficiency in .Net (C#) and JavaScript development experience within the D365 SDK including working knowledge of the ODATA, REST endpoints, Entity Model, and Asynchronous programming.

\[6. In-depth hands-on knowledge of Canvas and Model Driven applications and the Common Data Service (CDS), proven experience with Microsoft .NET technologies including .NET Framework, Visual Studio, Source Code Management Systems (TFS).

\[7. Developing REST APIs, Integration experience with external systems through REST API's. Both with and without middleware, working knowledge of source control tools like GIT, VSS etc., data migration experience either through a tool or through MS D365 feature.

\[8. Hands-on experience in Power Pages, Power Apps Portal (configuration, customization, and extension), technical background working with Microsoft .NET technologies: Visual Studio.NET, ADO.NET, C#, SQL Server, XML, JavaScript, jQuery, HTML5, SharePoint, Power BI, and Web Services.

\[9. Experience with Microsoft Azure services (Application servers, Database Services, Service Bus), comprehensive experience working on software development using agile methodologies, DevOps, CI/CD.\Benefits\

Soft Skills:

\\[1. Proven ability to manage and deliver solutions for MS D365 CRM projects, expertise in fitment analysis of customer requirements, experience with project problem diagnosis, solution development, client communication, facilitation of decision-making, and managing client expectations.

\[2. Ability to estimate large-scale MS D365 CRM implementation programs, strong knowledge of performance tuning in Model-Driven Apps implementations, knowledge of object-oriented programming, relational database design, and software design best practices.

\[3. Experience in data integration and migration projects, strong knowledge of responding to RFPs/RFIs and proposal creation, expertise in program and project management, risk identification, and mitigation.

\[4. Exceptional stakeholder and vendor management skills, strong, concise documentation, communication and team-handling skills, experience leading and developing top-performing teams, previous work experience with US, Australian or UK clients.

\[5. Knowledge of Jira, confluence and other project management tools, Certification in any modules (Sales, Service, Field Service, Project Ops) and certification in Microsoft Dynamics 365 Power platform basics MB 200.

---