Dynamics 365 Technical Solutions Lead

About the Job

Are you a seasoned professional with expertise in Microsoft Dynamics 365? Do you have what it takes to lead a team and deliver high-quality solutions? We are seeking an experienced Technical Lead to join our organization.

We are looking for a highly skilled individual to oversee the design and implementation of Dynamics CRM solutions. As a Technical Lead, you will be responsible for leading a team of professionals to deliver efficient and effective solutions that meet customer needs.

• Lead the design and implementation of Dynamics CRM solutions, focusing on efficiency and automation.
• Be trusted solution advisor to customers and internal teams.
• Conduct research into customers' use of technology platform, design solutions to improve business processes and recommend roadmap for business solutions.

Solution Focus

You will be responsible for owning the integrity and strength of the solutions recommended, identifying and developing reusable solutions/accelerators/assets for enhanced process automation and client value addition. You will also collaborate with different stakeholders (customers, partners, internal) to create prototypes as a means of eliciting requirements.

Technical Expertise

To be successful in this role, you will need to have hands-on experience with Microsoft .NET technologies, including Visual Studio.NET, ADO.NET, C#, SQL Server, XML, JavaScript, jQuery, HTML5, SharePoint, Power BI, and Web Services. You should also have experience working with Microsoft Azure services (Application servers, Database Services, Service Bus).

Key Skills

• Experience working in D365 CRM, including Power Apps, Plugins, Workflows, Business Process Flows, Business Rules, Actions, and Custom Workflow Assemblies.
• Understanding of platform integration patterns and APIs, system integrations, software engineering patterns, and development of architectural/high-level designs within defined architectural frameworks and software engineering patterns.
• Comprehensive understanding of functional modules including Sales, Customer Insights, Customer Service, Field Service Automation, Microsoft Social Engagement, Unified Service Desk, Project Service Automation, KB Management, Voice of Customer, Co-pilot / Azure OpenAI Studio.
• Setup, installation, configuration & deployment of MS D365 CRM modules.
• Experience in customization and extension of D365 CRM.
• Java scripting frameworks like Node.js, Angular.js, React.js, JQuery, CSS, HTML 5, AJAX.
• Proficiency in .Net (C#) and JavaScript development experience within the D365 SDK including working knowledge of the ODATA, REST endpoints, Entity Model, and Asynchronous programming.
• In-depth hands-on knowledge of Canvas and Model Driven applications and the Common Data Service (CDS).

Soft Skills

• Proven ability to manage and deliver solutions for MS D365 CRM projects.
• Expertise in fitment analysis of customer requirements.
• Experience with project problem diagnosis, solution development, client communication, facilitation of decision-making, and managing client expectations.
• Ability to estimate large-scale MS D365 CRM implementation programs.
• Strong knowledge of performance tuning in Model-Driven Apps implementations.

Preferred Qualifications

• Certification in any modules (Sales, Service, Field Service, Project Ops).
• Certification in Microsoft Dynamics 365 Power platform basics MB 200.

About Us

We are a dynamic organization committed to delivering high-quality solutions to our customers. If you are passionate about technology and want to make a difference, we encourage you to apply for this exciting opportunity.

Contact Information