Career Advancement: Operations Excellence Role

4 days ago


Gulbarga, Karnataka, India beBeeOperations Full time ₹ 50,00,000 - ₹ 1,00,00,000
Job Opportunity

Operational Excellence Analysts are crucial to the success of our dialer campaigns. They ensure efficiency, productivity, and optimal performance by monitoring campaign operations, achieving daily contact objectives for clients, and implementing best practices through software tools.

Some key responsibilities include:

  • Compliance with State and National regulations
  • Implementation of client-specific dialing strategies
  • Meeting penetration goals, target abandonment rates, contact rates, call volume, AHT, staff utilization, and minimizing average agent idle time

The operational analyst will utilize a range of software tools including Bright Pattern cloud-based dialing software suite and MS Office (Excel, Word, PowerPoint, Power Pivot) for custom reporting and deep-dive data analytics.



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