
Senior Documentation Strategist
1 week ago
In this role, you will have the opportunity to develop and implement documentation strategies that align with our business goals.
- Lead or participate in creating documentation guidelines, policies, and procedures
- Participate in establishing web publication guidelines, conduct audits, and certifications, or manage project timelines
- Review and edit material authored by others
- Design and develop technical project artifacts, manuals, presentations, training materials, and complex web content
- Complete quality control assessments of the work performed by your team
- Recommend and document business processes and best practices, identifying gaps and offering alternatives
- Serve as a team lead or escalation point
- Provide guidance to less experienced writers
- Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
Key Responsibilities:
- Flexible working arrangements to meet business needs
- Strong Microsoft Office skills (Excel, PowerPoint, Visio)
- Strong analytical skills with high attention to detail and accuracy
- Ability to interact with all levels of an organization
- Ability to work effectively, as well as independently, in a team environment
- Critical thinking skills
- Experience evaluating the adequacy and effectiveness of policies, procedures, processes, systems, and internal controls
- Knowledge of various content management systems
Desired Qualifications:
- Comprehensive understanding of business procedure writing and change management methodology
- Strong verbal and written communication skills
- Hands-on experience with Power BI
- Audit and quality check experience
- Reporting knowledge with technical skills
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