
Customer Service Liaison
2 weeks ago
This role presents an opportunity to bridge the gap between technical expertise and business operations, ensuring seamless client experiences.
Job OverviewWe are seeking a skilled Customer Service Liaison to play a pivotal role in our organization's success. This position requires someone who can provide exceptional customer service, troubleshoot technical issues, and drive process improvements.
Main Responsibilities- Deliver outstanding customer service by resolving inquiries and issues related to technical tools and services.
- Serve as a subject matter expert for clients on operational processes, technical systems, and engineering-related queries.
- Troubleshoot complex technical problems and implement proactive solutions to ensure smooth client interactions.
- Assist in the onboarding and training of clients in using technical tools and platforms.
- Collaborate with internal teams to resolve technical issues and improve overall efficiency.
- Analyze client data to identify trends and opportunities for process enhancements.
- Contribute to the development and implementation of business operations processes and workflows that enhance efficiency and client satisfaction.
- Bachelor's degree in Engineering, Computer Science, Information Technology, or a related technical field.
- Exceptional verbal and written communication skills are essential.
- Minimum 2 years of experience in client services, technical support, or business operations.
- Strong knowledge of technical systems and tools, including CRM platforms, databases, and software solutions.
- Proven ability to troubleshoot and resolve technical issues with attention to detail and client satisfaction.
- Experience working with cross-functional teams and managing client relationships.
- Excellent communication skills with the ability to explain technical concepts to non-technical stakeholders.
- Knowledge of business operations and a strategic mindset for process improvement.
- Strong analytical and problem-solving skills.
We offer a dynamic work environment, opportunities for growth and development, and a competitive compensation package.
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