Customer Service Liaison

2 weeks ago


Erode, Tamil Nadu, India beBeeCustomerService Full time ₹ 6,00,000 - ₹ 10,00,000

This role presents an opportunity to bridge the gap between technical expertise and business operations, ensuring seamless client experiences.

Job Overview

We are seeking a skilled Customer Service Liaison to play a pivotal role in our organization's success. This position requires someone who can provide exceptional customer service, troubleshoot technical issues, and drive process improvements.

Main Responsibilities
  • Deliver outstanding customer service by resolving inquiries and issues related to technical tools and services.
  • Serve as a subject matter expert for clients on operational processes, technical systems, and engineering-related queries.
  • Troubleshoot complex technical problems and implement proactive solutions to ensure smooth client interactions.
  • Assist in the onboarding and training of clients in using technical tools and platforms.
  • Collaborate with internal teams to resolve technical issues and improve overall efficiency.
  • Analyze client data to identify trends and opportunities for process enhancements.
  • Contribute to the development and implementation of business operations processes and workflows that enhance efficiency and client satisfaction.
Key Requirements
  • Bachelor's degree in Engineering, Computer Science, Information Technology, or a related technical field.
  • Exceptional verbal and written communication skills are essential.
  • Minimum 2 years of experience in client services, technical support, or business operations.
  • Strong knowledge of technical systems and tools, including CRM platforms, databases, and software solutions.
  • Proven ability to troubleshoot and resolve technical issues with attention to detail and client satisfaction.
  • Experience working with cross-functional teams and managing client relationships.
  • Excellent communication skills with the ability to explain technical concepts to non-technical stakeholders.
  • Knowledge of business operations and a strategic mindset for process improvement.
  • Strong analytical and problem-solving skills.
Benefits

We offer a dynamic work environment, opportunities for growth and development, and a competitive compensation package.



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