Technical Application Support Specialist

5 days ago

Ajmer, Rajasthan, India beBeeApplication Full time ₹ 10,08,000 - ₹ 14,40,000

Job Overview:

  • This is a full-time remote position working closely with the client success team to provide technical support for software issues.
  • Collaborate with the engineering department to debug and resolve technical problems.

Key Responsibilities:

  • Provide technical assistance to internal and external users, including customer service teams, clients, and partners.
  • Communicate and coordinate feedback and inputs to the development team.
  • Assist QA lead with quality assurance activities.
  • Troubleshoot technical issues with minimal support from the development team.
  • Interact with internal and external customers to quickly identify the root of their problems.
  • Propose workarounds to customers when fixes are delayed.
  • Deliver timely and accurate customer feedback.
  • Follow up with clients to ensure issues are resolved.
  • Support the rollout of new applications.
  • Provide support through procedural documentation.
  • Manage multiple cases simultaneously.
  • Test and evaluate new releases.
  • Contribute innovative ideas for efficient operational processes.
Requirements
  • Bachelor's degree in computer science or information technology.
  • Availability during US hours (9 am to 6 pm central time).
  • Experience with tech support for web-based business applications and mobile interfaces.
  • Familiarity with Linux, Java, JavaScript, MySQL, AWS.
  • Proficiency in browser-based debugging, JSON format, REST APIs, database queries, and logs.
  • Experience with remote desktop applications and help desk software.
  • Knowledge of ticket management tools like Clickup, Jira, Trello.
  • Experience in texting and communication-based applications is beneficial.
  • Certifications in Linux, Java, web development, and AWS are desirable but not required.
  • Experience using AI tools for daily tasks.
  • Development mindset to scale into a developer with minimal training.
  • Attention to detail and strong problem-solving skills.
  • Excellent interpersonal skills.
  • Good written and verbal communication.

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