Retail Operations Director

1 day ago

Coimbatore, Tamil Nadu, India beBeeDark Full time ₹ 4,80,000 - ₹ 7,20,000
Job Title: Dark Store Operations Manager

The primary responsibility of the Dark Store Operations Manager is to oversee the overall operational excellence of assigned retail stores and dark stores.

This includes end-to-end oversight of ordering, indenting, receiving, storage, billing, and material movement.

  • Operational Management: Ensure daily operations of retail stores run smoothly, manage ordering, indenting, receiving, storage, GRN, billing, and material movement, guarantee accurate inventory management, and timely replenishment of stocks. Monitor and drive adherence to company SOPs across all operational areas.
  • Team & People Management: Build, lead, train, and motivate store teams to achieve operational excellence. Ensure that stores are equipped with proper staff members at all times, build teams for new units, and ensure optimal manpower planning, rostering, and productivity on a regular basis.
  • Process & Compliance: Implement and monitor hygiene, safety, and compliance standards. Coordinate for timely renewals of licenses and regulatory requirements. Ensure 100% adherence to product quality and handling protocols.
  • Last Mile Deliveries: Oversee last-mile delivery processes ensuring accuracy, timeliness, and customer satisfaction. Coordinate with agencies for dedicated last-mile bikers and optimal usage of 3PL App riders.
  • Cross-Functional Coordination: Liaise with central teams for maintenance, marketing activations, and real estate requirements. Work closely with procurement, finance, and HR for smooth alignment of processes.
  • Reporting & Analysis: Track store performance metrics (sales, shrinkage, wastage, manpower costs, customer feedback). Prepare and present Weekly & Monthly reports as per shared formats.
Requirements

Education & Experience:

  • A degree in any discipline. Hotel/Retail Management Preferred.
  • 4-5 years of experience in managing retail operations, distribution centres, or multi-store formats (FMCG, QSR, Food & Beverages preferred).

Skills & Competencies:

  • Strong product & process knowledge in retail/food operations.
  • Capabilities to manage Blue Collar staff, and build teams.
  • Proficiency in MS Office (Excel, PowerPoint, Word) and POS systems.
  • Analytical mindset with ability to interpret data and drive process improvements.
  • Flexibility to travel across assigned stores and DC and other cities whenever required.

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