Join Our Team as a Customer Experience Champion

1 week ago

Pushkar, Rajasthan, India beBeeCustomerService Full time ₹ 9,00,000 - ₹ 12,00,000
Customer Service Representative Opportunity

As a Customer Service Representative, you will play a critical role in providing exceptional customer experiences through timely and effective resolution of inquiries, requests, and complaints. You will be responsible for utilizing sound judgment to make decisions within established procedures, ensuring that customer inquiries are resolved at the first point of contact.

  • You will manage and update customer interactions daily, generated through workflows and queues, on an account-wise basis.
  • Achieve key and critical performance targets by maintaining efficiency measures in accordance with performance targets and process guidelines.
  • Utilize business tools and industry knowledge updates to identify problem areas and document business requirements through various updates and training sessions.

Key Qualifications:

  • Strong verbal and written communication skills
  • Ability to resolve customer queries in the first point of contact
  • Focus on delivering a positive customer experience
  • Professional, courteous, friendly, and empathetic demeanor
  • Active listening skills
  • Good data entry & typing skills
  • Ability to multi task
  • Team player with ability to contribute to process improvements

Requirements:

  • Graduation (any stream)
  • 12 - 24 months of International Voice (Inbound/Outbound) process experience preferably in patient handling, Provider/DME AR calling

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