Customer Experience Liaison

1 week ago


Pushkar, Rajasthan, India beBeeNetwork Full time ₹ 50,00,000 - ₹ 80,00,000

Role Overview

We are seeking a skilled professional to provide exceptional customer support, handle sales inquiries, and troubleshoot network-related issues. This role demands adaptability, technical expertise, and strong interpersonal skills.

Main Responsibilities

  • Customer Support & Technical Assistance: Serve as the primary point of contact for customer inquiries via phone, chat, or email.
  • Determine and resolve network problems associated with devices, backhauls, or connectivity faults.
  • Guide customers through device activation procedures, including the onboarding process and interaction with local deployment teams.
  • Respond to incoming sales inquiries with relevant information about hotspots, including pricing and reward systems.
  • Cross-functional Collaboration & Reporting: Coordinate with technical, product, and operations teams to track customer concerns and feedback.

Key Qualifications

  • Experience in ISP or networking-related customer support—understanding routers, network protocols, hotspots, or similar infrastructure.
  • Effective communication skills.
  • Ability to thrive in a fast-paced startup environment.
  • Flexible availability for a 6-day work week.

What We Offer

This is an exciting opportunity to join our team and contribute to delivering high-quality customer experiences.



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