
Customer Experience Liaison
1 week ago
Role Overview
We are seeking a skilled professional to provide exceptional customer support, handle sales inquiries, and troubleshoot network-related issues. This role demands adaptability, technical expertise, and strong interpersonal skills.
Main Responsibilities
- Customer Support & Technical Assistance: Serve as the primary point of contact for customer inquiries via phone, chat, or email.
- Determine and resolve network problems associated with devices, backhauls, or connectivity faults.
- Guide customers through device activation procedures, including the onboarding process and interaction with local deployment teams.
- Respond to incoming sales inquiries with relevant information about hotspots, including pricing and reward systems.
- Cross-functional Collaboration & Reporting: Coordinate with technical, product, and operations teams to track customer concerns and feedback.
Key Qualifications
- Experience in ISP or networking-related customer support—understanding routers, network protocols, hotspots, or similar infrastructure.
- Effective communication skills.
- Ability to thrive in a fast-paced startup environment.
- Flexible availability for a 6-day work week.
What We Offer
This is an exciting opportunity to join our team and contribute to delivering high-quality customer experiences.
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