Customer Experience Coordinator

7 days ago

Pushkar, Rajasthan, India beBeeCandidateSupport Full time ₹ 35,00,000 - ₹ 45,00,000

About the Job:

  • As a key member of our team, you will be responsible for championing candidates throughout their journey, addressing inquiries and resolving issues in a timely manner.
  • You will review candidate-provided documents for completeness and accuracy, ensuring that all necessary information is available.
  • Educating candidates on our documentation process, providing guidance and support to ensure they understand the requirements.
  • You will document candidate interactions and feedback to identify trends and areas for improvement in the candidate experience.
  • Collaborating with cross-functional teams to address candidate needs and enhance the overall experience.
  • Creating and maintaining support documentation to streamline common and recurring questions.
  • Assisting Candidate Success Managers with tasks such as updating candidate information and informing internal teams of any escalated issues.
  • Handling level 1 escalations that require a solid understanding of our documentation and candidate support processes.

About You:

  • You have strong written and verbal communication skills, allowing you to effectively communicate with candidates and internal teams.
  • A basic understanding of customer support and/or candidate management is essential for this role.
  • You are able to work independently and as part of a team, utilizing your organizational skills and attention to detail to deliver results.

This is a full-time internship opportunity requiring a minimum commitment of 9 months and 9 hours per week, including regular breaks.

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