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Order Management Specialist

3 weeks ago


Pune, Maharashtra, India beBeeOrder Full time ₹ 1,20,00,000 - ₹ 1,60,00,000

Job Opportunity

About this role:

As a key member of our team, you will be responsible for managing order fallouts in our Order Management System (OMS) application.

You will triage tickets raised for Amdocs CRM, OMS, and provisioning application, handling P1, P2 issues, engaging stakeholders, and ensuring 24/7 on-call support availability.

Additionally, you will develop automations, maintain Standard Operating Procedure (SOP) documents, and collaborate with various stakeholders to ensure smooth operations and service continuity.

Requirements:

  • Good understanding of Unix and SQL
  • Remedy tool experience