
Patient Experience Coordinator
1 week ago
This role is ideal for individuals who are passionate about delivering exceptional patient experiences and possess strong communication skills.
Key Responsibilities:
- Manage patient inquiries, concerns, and requests via phone, email, or in-person
- Coordinate patient appointments and provide information on available services
- Ensure timely and effective resolution of patient issues, escalating cases when necessary
- Maintain accurate patient records and update relevant information
- Collaborate with healthcare teams to ensure seamless communication between departments and efficient patient care
- Conduct follow-up calls to ensure patient satisfaction and address any unresolved issues
- Provide guidance to patients regarding available services and medical procedures
Requirements:
- Minimum 0.6 months of experience in a customer service or relationship management role, preferably in the healthcare sector
- Strong communication and interpersonal skills
- Problem-solving skills and the ability to remain calm in high-pressure situations
- Ability to work in a fast-paced environment with a focus on patient-centered care
- Availability to work rotational shifts, including evenings, nights, and weekends
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