Technical Software Specialist

2 weeks ago

Kottayam, Kerala, India beBeeSoftware Full time ₹ 6,00,000 - ₹ 10,00,000
Job Overview">

About Us:

We're a dynamic organization that provides transformative solutions for business acceleration, application development, and managed services. Our expertise lies in enabling digital transformations, M&A transitions, automation, process-driven optimizations, and complex integration initiatives for enterprises worldwide.

As a strategic partner to global companies, we've witnessed a significant surge in winning high-value projects that are critical for business.

We offer competitive pay packages, attractive policies, medical insurance benefits, industry-leading training, and welcome candidates rejoining the workforce after career breaks or parental leave to support their journey back into corporate life.

Job Summary

We're seeking a Junior Technical Support Engineer to join our team. In this role, you'll provide technical assistance to customers and internal teams by troubleshooting, resolving, and documenting issues related to our software solutions—primarily built on Java and Python, with a strong focus on security technologies including PKI (Public Key Infrastructure).

This is an excellent opportunity for early-career engineers who are passionate about customer success, problem-solving, and working on secure software platforms.

Key Responsibilities

  • Respond to support tickets and technical inquiries from customers via email, chat, and ticketing systems.
  • Troubleshoot and resolve issues related to Java and Python-based applications.
  • Investigate and assist with cryptographic protocols, certificate validation, key management, and other PKI-related functions.
  • Reproduce customer-reported issues in internal environments and work with engineering teams for resolution.
  • Write and maintain support documentation, knowledge base articles, and diagnostic tools.
  • Escalate complex technical issues to senior support engineers or development teams as needed.

Required Skills and Qualifications">

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • 2-3 years of experience in a technical support or engineering role.
  • Proficient in Java and Python for debugging and scripting tasks.
  • Understanding of PKI concepts including X.509 certificates, SSL/TLS, digital signatures, and keystores.
  • Familiarity with tools such as keytool, openssl, or similar.
  • Strong analytical and problem-solving skills.
  • Excellent verbal and written communication skills.

Benefits">

We offer a range of benefits, including competitive pay packages, attractive policies, medical insurance benefits, and industry-leading training.

We also welcome candidates rejoining the workforce after career breaks or parental leave to support their journey back into corporate life.

Location and Job Type">

Location: India

Job Type: Remote

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