Technical Support Specialist

2 days ago

Kottayam, Kerala, India beBeeTechnician Full time ₹ 8,00,000 - ₹ 12,00,000

Job Overview:

We are seeking a Technical Support Specialist to provide remote technical and application problem resolution assistance.

The ideal candidate will have excellent customer service skills, strong written and verbal communication skills, and the ability to maintain customer relationships with a professional demeanor.

  • Key Responsibilities:
  • Gaining knowledge of assigned customers' technical environment.
  • Documenting and verifying reported problems.
  • Troubleshooting and resolving issues utilizing available tools, resources, and documentation.
  • Engaging additional resources when necessary.
  • Providing effective communication to management, peers, and account team in support of customers.
  • Working knowledge of main software applications and strategy.

Ideal Experience:

  • Understanding of PCs, Networks, OS platforms, Cloud environments, databases, telephony, and software applications.
  • Demonstrated ability to learn complex software tools quickly.
  • Strong customer service and teamwork skills.
  • Ability to use professional concepts to solve routine problems.
  • Ability to develop resolutions to problems of limited scope and follow standard practices and procedures.

Qualifications:

  • 2+ years relevant work experience supporting customers in a technical environment or commensurate college-level coursework.
  • Limited travel, after-hours, or on-call work may be required.
  • Flexibility to work early AM or late hours, including weekends.

Benefits:

  • A comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.
  • Ongoing training and professional development opportunities.

About the Role:

  • This is a full-time position with a competitive salary and bonus structure.
  • The ideal candidate will be self-motivated, proactive, and able to work independently in a fast-paced environment.

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