
Senior IT Support Specialist
3 days ago
Technical Support Engineer Role
Job Summary:In this pivotal role, you will be the key to ensuring seamless customer support. As a Senior Technical Support Engineer, you will be responsible for troubleshooting and resolving complex technical issues, collaborating with cross-functional teams to drive issue resolution, and staying up-to-date with product upgrades and hotfix lifecycles.
- Troubleshoot and resolve technical issues through effective analysis and problem-solving skills.
- Develop strong working relationships with customers, stakeholders, and internal teams to drive issue resolution.
- Stay current with product knowledge and ensure smooth transitions during product upgrades and hotfix deployments.
- 3-4 years of hands-on experience in Linux (various distributions) and Windows Server environments.
- Strong background in managing, deploying, and applying hotfixes/patches for applications and web services.
- Practical knowledge of shell scripting or Python for automation and troubleshooting.
- Experience working with Cloud environments such as AWS and Azure.
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Certifications such as CCNA, Network+, RHEL, AWS, or Azure are preferred.
- DevOps CI/CD pipeline experience.
- Supporting/troubleshooting java developed applications/products.
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