Customer Service Manager

2 weeks ago


Bhopal, Madhya Pradesh, India Five S Digital Full time
Key Responsibilities
  • Lead a team of customer support representatives to ensure exceptional customer experience.
  • Develop and implement customer service strategies to improve satisfaction and loyalty.
  • Manage customer complaints and issues through effective communication and problem-solving.
  • Collaborate with other departments to ensure seamless customer service delivery.
  • Monitor and analyze customer feedback to identify areas for improvement.
Requirements
  • Proven experience in customer service management.
  • Excellent communication and leadership skills.
  • Ability to analyze customer feedback and implement improvements.
  • Strong problem-solving and conflict resolution skills.


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