Customer Service Representative
2 weeks ago
Job Summary
As a Customer Support Associate at Magnum Super Distributors (India) pvt ltd, you will be responsible for providing exceptional customer service to our clients. Your primary goal will be to resolve customer inquiries in a timely and professional manner.
Key Responsibilities
- Attend training sessions to enhance your knowledge of our products and develop your customer service skills.
- Respond to customer inquiries via phone, email, and other channels.
- Process and log incoming calls into our CRM system.
- Identify customer needs and provide solutions.
- Escalate complex issues to relevant teams and departments.
- Provide regular updates to customers on the status of their inquiries.
- Offer outstanding customer service and support.
- Update customer information as required.
- Maintain confidentiality of customer information.
- Perform other duties as necessary.
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