Customer Service Representative

2 weeks ago


Bhopal, Madhya Pradesh, India Amazon Development Centre (India) Private Limited Full time
Work from Home with Amazon Customer Service

Role: Customer Service Associate

Job Type: Part-Time

Location: Work from home in India

At Amazon, our mission is to be Earth's most customer-centric company. Our award-winning Customer Service team plays a crucial role in achieving this goal. As a Customer Service Associate, you will be the first point of contact for our customers, answering their requests through phone, chat, and/or email. You will use various tools to navigate, research, and review solutions, and communicate effectively with customers.

What You'll Do
  • Prevent issues, solve queries, and delight our customers
  • Work variable hours to match customer demand, including overnight, day, and late shifts
  • Use a variety of tools to navigate, research, and review solutions
  • Communicate effectively with customers through phone, chat, and/or email
What We Need from You
  • Minimum age: 18 years old
  • Right to work in India
  • Strong communication skills in English (written and oral fluency)
  • Experience working with a computer
  • Availability to work varying shifts from Monday to Sunday within operating hours of 6 am and 11 pm
  • Willingness and ability to work in rotating shifts (early, late, overnight, weekend, and overtime as required)
  • Quiet, distraction-free workspace (dedicated office space with a desk and chair)
  • Minimum broadband connection of 20MB download speed and 8MB upload speed using a hard-wire ethernet internet connection (no WIFI)
What We Offer
  • Medical insurance
  • Pension plan
  • Internet allowance
  • Lifestyle benefits and retail discounts through Amazon Extras program
  • Expert training and ongoing opportunities to learn and develop skills

If you're a customer-focused individual with strong communication skills, we encourage you to apply for this role. You will have the opportunity to work with a dynamic team, learn new skills, and make a real difference in our customers' lives.



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