Customer Service Liaison
4 weeks ago
We are seeking a highly skilled Customer Service Liaison to join our team at RR Staffing & HR Services.
The ideal candidate will possess excellent communication skills, be able to work in a fast-paced environment, and have a strong ability to build relationships with customers.
Key Responsibilities:
• Manage inbound and outbound calls in a timely manner.
• Follow communication scripts when handling different topics.
• Identify customer needs, clarify information, research every issue, and provide solutions and/or alternatives.
• Build sustainable relationships and engage customers by taking the extra mile.
• Keep records of all conversations in our call center database in a comprehensible way.
• Meet personal/team qualitative and quantitative targets.
• Collaborate with the Customer Success team, Account Management team, and Product Specialist team to resolve all customer-related queries.
Requirements:
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment.
• Strong problem-solving skills and ability to think critically.
• Proficiency in English communication.
Salary Range:
Premium International process: Salary up to 25k (Non-Voice International process, with very good command over English).
Premium Process: Salary from 12k to 20k. (Depending on their communication and experience).
Semi Premium Process: Salary 10K (English communication).
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