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Digital Client Success Professional
3 weeks ago
Job Overview:
We are seeking a skilled Client Relationship Specialist to join our team. In this role, you will be responsible for building and maintaining strong relationships with clients, ensuring their needs are met and exceeded.
Responsibilities:
- Develop and implement effective client engagement strategies to drive business growth and retention.
- Collaborate with cross-functional teams to deliver exceptional client experiences and meet business objectives.
- Conduct regular client meetings and provide progress updates to ensure alignment with goals and expectations.
- Identify and capitalize on opportunities to upsell and cross-sell services to existing clients.
- Analyze client feedback and insights to inform business decisions and improve overall client satisfaction.
Requirements:
- 3+ years of experience in client-facing roles, preferably in the digital marketing industry.
- Proven track record of building and maintaining strong client relationships.
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
- Ability to analyze data and insights to inform business decisions.
- Strong problem-solving skills and creative thinking.
Benefits:
- Opportunity to work with a dynamic and innovative company.
- Collaborative and supportive team environment.
- Professional development and growth opportunities.
- Competitive compensation and benefits package.
