Client Success Strategist

2 weeks ago

Bharatpur, Rajasthan, India beBeeclient Full time ₹ 80,00,000 - ₹ 1,50,00,000

Job Title: Client Servicing Director

We are seeking an accomplished professional to drive client success and business growth.

Key Responsibilities:

  • Strategic Planning and Communication:
    • Develop and execute annual operating plans based on client briefs, adapting to changes in client needs or digital platform policies.
    • Lead client pitches by generating innovative concepts in collaboration with internal teams.
    • Provide strategic inputs to competitor analysis, identifying opportunities for process improvements and new business avenues.
    • Analyze business-as-usual operations to identify opportunities for experimentation and innovation.
    • Create compelling case studies and success stories that highlight the achievements and impact of our work, enabling awards and partnerships.
  • Brand Positioning and Differentiation:
    • Define brand positioning strategies that distinguish clients from competitors and resonate with target audiences.
    • Brief review and approval - Review and vet client briefs, ensuring alignment with execution plans and strategies.
  • Client Relationship Management:
    • Maintain strong, trusting relationships with clients, ensuring client renewals and upsells.
    • Conduct regular meetings with clients to understand strategic growth plans and identify upsell opportunities.
    • Establish clear benchmarks and review timelines to ensure client satisfaction.
    • Follow up on overdue payments, acting as a point of contact for high-priority escalations.
    • Take final accountability for client pitches and creating annual execution plans & strategies.
  • Performance Analysis and Reporting:
    • Evaluate marketing success through social media reports, identifying improvement areas and demonstrating value to stakeholders.
  • Resource Planning and Contract Management:
    • Update resource planning quarterly and ensure timely contract renewals, addressing obstacles proactively.
    • Educate team members on legal considerations, ensuring campaigns adhere to legal boundaries.
  • Financial Management:
    • Manage monthly client P&Ls, ensuring billing targets are met.
  • Team Management and Development:
    • Lead monthly team meetings, provide feedback, and mentor teams for proactive problem-solving.
    • Structure training programs with the learning and development team to improve work quality and specific competencies.
  • Team Growth:
    • Hire capable independent resources that can understand, communicate, and execute client briefs accurately.

About the Role:

This is a dynamic opportunity to lead client servicing efforts and drive business success. As a seasoned professional, you will be responsible for developing and executing strategies to meet client needs and exceed expectations.

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