Windows Technical Support Specialist

3 days ago


Hyderabad, Telangana, India beBeeSupport Full time ₹ 8,00,000 - ₹ 15,00,000

We are seeking dedicated and skilled Technical Support Advocates to fill key roles within our organization.

Job Overview:

The ideal candidate will possess a strong passion for technology and customer service, with excellent problem-solving skills and the ability to work in a fast-paced environment.

Key Responsibilities:
  • Accounts & Billing Support: Assist customers with subscription management, payment issues, refunds, and token redemption.
  • Technical Assistance: Provide post-installation technical support for Microsoft products, including Windows and M365.
  • Troubleshooting: Diagnose and resolve software issues and device network/connectivity problems.
  • Product Guidance: Help customers with the download, installation, and activation (DIA) of products and recommend appropriate solutions.
  • Customer Service: Address customer inquiries with patience, empathy, and excellent communication skills.
Required Skills & Qualifications:
  • Bachelors degree in Computer Science, Information Technology, or a related field, or equivalent experience.
  • Prior experience in technical support or customer service is essential.
  • Familiarity with Microsoft products and services.
  • Certifications (e.g., Microsoft Certified: Azure Fundamentals, M365 Fundamentals) are a plus


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