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Education Support Specialist
2 weeks ago
This role involves providing exceptional support to students and their parents throughout their educational journey. The ideal candidate will be able to address concerns, manage escalations, and ensure a seamless experience.
Key Responsibilities- Support students and parents through multiple communication channels (chat, call, email).
- Address concerns and refund requests in a timely and accurate manner.
- Manage escalations across different platforms to maintain a positive experience.
- Mentor students to ensure effective use of educational resources and maximize learning outcomes.
- Collaborate with cross-functional teams to resolve customer issues efficiently.
- Candidates with minimum to 1 year of experience in customer service or support roles.
- Strong written and verbal communication skills.
- Empathetic, solution-oriented, and comfortable working in a fast-paced environment.
- Ability to manage multiple tasks and collaborate with cross-functional teams.
- A passion for education and a genuine interest in helping students succeed.
Working in this role offers the opportunity to make a meaningful impact on students' educational journeys. The ideal candidate will have the chance to develop their skills, work collaboratively with a team, and contribute to the growth of a dynamic organization.
The role is based in HSR Layout, Bangalore, with a flexible work-from-office policy, including six days a week, with rotational weeks off.
