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Senior Customer Support Expert
1 month ago
Company Overview
Gamut HR Solutions is a leading HR consulting firm that specializes in career guidance and support for individuals. Our team of dedicated professionals provides personalized career development and helps clients succeed in their job search. We have a professional and inclusive work environment.
Job Overview
Gamut HR Solutions is seeking a highly motivated and experienced Senior Customer Support to join our team. As a Senior Customer Support, you will be responsible for ensuring customer satisfaction by providing exceptional support and resolving customer issues. This is a full-time position based in Hyderabad, Telangana, India.
Key Responsibilities
- Handle incoming customer inquiries and provide prompt and accurate responses.
- Resolve customer complaints and issues in a professional and timely manner.
- Generate satisfaction and loyalty by going above and beyond to meet customer needs.
- Maintain a high level of product knowledge to effectively address customer concerns.
- Collaborate with other teams to ensure customer satisfaction and overall success.
- Identify and escalate priority issues and trends to the appropriate department.
- Contribute to the improvement of customer support processes and procedures.
- Assist in training and mentoring junior customer support team members.
