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High-Tech Support Specialist
3 weeks ago
The Service Technician L2 is a highly skilled professional responsible for providing technical support and troubleshooting assistance to our team members.
- Provide advanced technical support and troubleshooting assistance to team members via telephone, email, web, and other communication methods.
- Enter, assign, and track service requests in the ITSM system.
- Refers service issues to IT leadership as needed.
- Provide technical support and work with team members to resolve hardware and software problems or questions including computer hardware and software and enterprise system software.
Required Skills and Qualifications:
- Minimum 4 years working experience in related support service field.
- Strong working knowledge of accounting applications, such as CCH Engagement, Thomson GoSystem Tax, XCM, TaxCaddy, and SurePrep.
- Experience supporting end-users in a Microsoft environment.
- Associate degree in an IT-related field or combination of education and technical training required.
- Windows 10/11, CompTIA A+, or CompTIA Network+ or Microsoft Azure certification.
- Experience troubleshooting computer and mobile device hardware.
- Foundational knowledge in video conferencing and audio-visual hardware.
- Understanding of networking fundamentals.
- Understanding of Basic ITIL Process, SLA, Priority & Severity Matrix.
Benefits:
- Self-motivated and dedicated to continual personal and professional improvement.
- Strong verbal and written communication skills are imperative for documentation and the translation of technical subjects to non-technical staff.
Others:
- Ability to lift up to 50lbs.
- Experience working in a public accounting, or other professional services, firm a plus.
- Willingness to travel to remote offices as needed.
