Excellence in Customer Facing Leadership

1 week ago

Hyderabad, Telangana, India beBeeQualityManager Full time ₹ 15,00,000 - ₹ 25,00,000

Quality Manager Job Opportunity

We are seeking a detail-oriented Quality Manager to lead customer-facing excellence across multiple departments.

You will design and implement quality frameworks, leverage CRM expertise to drive data-backed improvements, and enable a team of 100 members with clear SOPs, targeted training, and rigorous call quality audits.

Main Responsibilities:

  • Develop and maintain a call quality monitoring framework for Sales, Marketing, and Support.
  • Conduct regular call audits, score performance against SLAs, and deliver actionable feedback to team leads.
  • Create and update Standard Operating Procedures (SOPs) that align with regulatory guidelines and internal best practices.
  • Design and facilitate training programs covering CRM usage, process adherence, communication skills, and quality standards.
  • Analyze quality metrics and generate insights to drive continuous improvement initiatives.
  • Collaborate with department heads to identify process gaps, lead root-cause analyses, and implement corrective actions.

Requirements & Qualifications:

  • 10 - 15 years of experience in quality management roles supporting multiple customer-facing teams.
  • CRM Expertise: 3+ years hands-on experience with Zoho CRM or similar platforms.
  • Team Scale: Exposure to quality oversight for 100+ team members.
  • SOP & Training: Proven track record in drafting SOPs and delivering large-scale training.
  • Analytical Skills: Strong competency in data analysis, Excel, and dashboard tools.
  • Industry Background: Experience in EdTech or Healthcare domains is highly valued.

Career Advantages:

A mission-driven culture committed to transforming healthcare education, cross-functional exposure, competitive compensation package, continuous learning and leadership development opportunities.

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