Salesforce Operations Specialist

3 weeks ago

Hyderabad, Telangana, India System Soft Technologies Full time
Job Summary:
We are seeking a highly skilled Salesforce Administrator to support our business operations team. In this role, you will be responsible for daily administration and support of Salesforce users, including data quality maintenance, troubleshooting, and implementation of enhanced functionalities.

Key Responsibilities:
• Coordinate and perform system upgrades and product releases to ensure long-term platform sustainability.
• Perform system configuration activities, including approvals/flows, system errors, assignment/validation rules, sandbox configuration, data management, and ticket resolution.
• Continuously strive to bring new solutions and tweaks to existing features to improve productivity and support work take-out initiatives within Sales Cloud/Service Cloud/CPQ.

Qualifications:
• Proven ability to be independent, resourceful, and effective with minimal direction.
• Strong interpersonal skills for effective communication with IT and business stakeholders.
• Excellent customer service standards when working with external and internal partners.
• Demonstrated ability to translate business requirements into design and development of business applications.
• Demonstrated ability to work on multiple projects simultaneously.
• Proven change management experience in managing project implementations and mergers and acquisitions lifecycles.

Key Competencies:
• Problem Solving: Uses rigorous logic and methods to solve difficult problems with effective solutions.
• Drive for Results: Reliable to meet individual, team, and organizational goals.
• Managerial Courage: Faces up to people problems quickly and directly, provides direct, complete, and actionable positive and corrective feedback to others.

Experience & Certification Requirements:
• Certified Salesforce admin (additional certifications are a plus).
• 3-4 years of Salesforce administration experience (development experience is not required but is a plus).
• Experience with Salesforce Flows is required.
• Experience with Salesforce access management and object management is required.
• Salesforce CPQ experience is preferred.
• Salesforce service cloud experience is preferred.

Key Relationships:
• Commercial & Business Organization, Sales and Technology & Innovation Teams, Information Technology (IT), Marketing Communication, External Vendors and Support Providers, OWN, USEReady, etc.

System Soft Technologies is a proud equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, sexual orientation, or any other characteristic protected by law.

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