Deep Dive Quality Assurance Expert

5 days ago

Delhi, Delhi, India beBeeQuality Full time ₹ 15,00,000 - ₹ 25,00,000
Senior Quality Assurance Specialist

This is a unique opportunity to join a specialized quality team as a Senior Quality Assurance Specialist. The team's primary responsibility is to perform deep-dive audits, identify risk trends, drive process integrity, and provide actionable insights to business stakeholders and partners.

The role serves as an escalation layer, providing assurance beyond the standard work done by Business Process Outsourcing (BPO) teams. Key responsibilities include conducting monthly quality reviews/audits according to stipulated timeframe/service level agreements while complying with process standards of care and quality frameworks & guidelines.

Main Responsibilities:

  • Validate data accuracy, completeness, and alignment with business and regulatory standards.
  • Analyze error trends, identify root causes, and suggest corrective actions or process improvements.
  • Document QA findings and maintain accurate quality logs and reports.
  • Provide timely feedback to BPO vendor partner teams and support capability uplift.
  • Participate in calibration sessions with onshore counterparts and BPO QA teams.
  • Act as a subject matter expert (SME) on underwriting procedures, business rules, and quality governance.
  • Support creation and maintenance of QA calibration guides for all existing processes and new transition processes.
  • Resolve disputes in rebuttal according to action plans agreed upon by the team in time.
  • Log error tracking and follow-up on corrections by processors.
  • Participate in any training sessions from business stakeholders and update QA SOPs to align with changes.
  • Responsible for new starter training as mentor and dedicated trainer for different processes.
  • Undertake any ad hoc tasks and responsibilities as and when required.

Maintaining effective and responsive working relationships with internal and external stakeholders is crucial for this role.

Key Requirements:

  • Bachelor's degree in commerce, business administration, or a related field.
  • 5-8 years of experience in property and casualty insurance operations, with a strong focus on underwriting for European and/or London markets.
  • Minimum 2+ years of audit, quality assurance, or process excellence experience, preferably in a BPO or shared service environment.
  • Familiarity with multiple lines of business within commercial or specialty insurance.
  • Strong understanding of compliance, control, and documentation standards in underwriting processes.

Desirable Skills:

  • High attention to detail and accuracy.
  • Ability to interpret and apply underwriting guidelines, documentation, and identify control gaps.
  • Strong communication and stakeholder management skills across geographies and teams.
  • Working knowledge of policy administration systems, workflow tools, and audit platforms.
  • Proven ability to work independently and manage multiple audits with tight timelines.
  • Comfortable working in a dynamic, evolving environment with matrixed teams.
  • Strong analytical and problem-solving skills.
  • Proficiency in MS Excel and reporting tools.
  • Ability to work in a fast-paced, deadline-driven environment.

PREFERRED EXPERIENCE & WORK HOURS:

  • Background in shared services or BPO environments with quality auditing experience of global insurance back-office processes.
  • Experience working as a QA specialist in BPO vendor teams (e.g., Genpact).
  • Flexibility to work in different time zones (preferably UK & Europe time).

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