Quality Assurance Expert

2 weeks ago


Delhi, Delhi, India beBeeQualityAssurance Full time ₹ 10,00,000 - ₹ 12,50,000
Quality Assurance Specialist

This role entails monitoring, evaluating and auditing customer interactions to guarantee adherence to quality standards.

Main Responsibilities:
  • Monitor and assess a selection of customer interactions to identify areas for improvement.
  • Collaborate with stakeholders to implement process improvements and enhance overall contact quality.
  • Participate in calibration sessions and call listening exercises to ensure scoring consistency.
  • Conduct internal audits to identify opportunities for process enhancements.
  • Maintain a strong understanding of client products and services.
  • Work collaboratively with cross-functional teams to achieve business objectives.
  • Meet productivity requirements and complete necessary training to stay current on programs.
  • Support management in reviewing key drivers, metrics and operational processes.

Required Skills and Qualifications:
  • Proven experience in quality assurance or a related field.
  • Strong analytical and problem-solving skills.
  • Excellent verbal and written communication skills.
  • Ability to work under pressure and meet deadlines.
  • Proficient in MS Office (Excel, Word, PowerPoint).
  • Self-motivated with a drive for self-learning and knowledge enhancement.


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