
Quality Assurance Expert
2 weeks ago
This role entails monitoring, evaluating and auditing customer interactions to guarantee adherence to quality standards.
Main Responsibilities:- Monitor and assess a selection of customer interactions to identify areas for improvement.
- Collaborate with stakeholders to implement process improvements and enhance overall contact quality.
- Participate in calibration sessions and call listening exercises to ensure scoring consistency.
- Conduct internal audits to identify opportunities for process enhancements.
- Maintain a strong understanding of client products and services.
- Work collaboratively with cross-functional teams to achieve business objectives.
- Meet productivity requirements and complete necessary training to stay current on programs.
- Support management in reviewing key drivers, metrics and operational processes.
- Proven experience in quality assurance or a related field.
- Strong analytical and problem-solving skills.
- Excellent verbal and written communication skills.
- Ability to work under pressure and meet deadlines.
- Proficient in MS Office (Excel, Word, PowerPoint).
- Self-motivated with a drive for self-learning and knowledge enhancement.
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Quality Assurance and Automation Expert
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Quality Assurance Expert
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Lead Quality Assurance Expert
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Hospital Quality Assurance Director
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Software Quality Engineer
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Website Content Quality Assurance Specialist
7 days ago
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