Voice Contact Center Operations Specialist

**Job Overview**We are seeking a skilled professional to oversee the design, implementation, and support of enterprise-level contact center solutions.The successful candidate will be responsible for planning, deploying, and supporting Cisco Unified Contact Center Enterprise (UCCE) and Cisco Unified Communications Manager (CUCM) solutions.This role involves...

Cloud Contact Center Solutions EngineerJob Description:The ideal candidate will have extensive experience with cloud-based contact center solutions and a strong understanding of contact center operations. This role involves working closely with stakeholders in multiple countries to ensure the contact center infrastructure delivers on the desired business...

Expert Contact Center Solutions ArchitectOur organization is a leading digital engineering and technology services provider to top global companies worldwide. We take an Engineering First approach, ensuring we can execute all ideas and creatively solve pressing business challenges.We combine logic, creativity, and curiosity to build, solve, and create. Every...

About UsWe're seeking a skilled Data Insight Specialist to join our team. This role involves transforming raw data into actionable insights that drive business strategy and operational efficiency.Key Responsibilities:Create and deliver regular performance reports (daily, weekly, monthly) and ad-hoc analysis using advanced data analytics techniques.Analyze...

Job OverviewWe are seeking a skilled engineer to join our team as a UCCE solutions specialist. This role involves supporting and maintaining Cisco Unified Contact Center Enterprise (UCCE) solutions, ensuring seamless customer experience.The ideal candidate will have excellent problem-solving skills, be able to work effectively in a team, and have a strong...

Unlock Your Potential as a Senior Voice Network SpecialistJob Summary:We are seeking an experienced Senior Voice Network Specialist to join our team. As a key member of our organization, you will be responsible for delivering exceptional service and support to our customers.Key Responsibilities:Customer Support: Provide timely and effective support to...

Enterprise Network Security SpecialistWe are seeking a highly skilled professional to oversee the security and reliability of our enterprise network.The ideal candidate will have a strong background in both voice engineering and firewall administration, with experience in administering and supporting Cisco Unified Communications Manager (CUCM), Webex...

Job Title: Operations ManagerAbout the RoleWe are seeking a seasoned operations manager to lead voice-based business process teams.Main ResponsibilitiesLead voice operations across multiple teams/projectsManage key performance indicators (KPIs) and ensure service level agreement (SLA) adherenceSupervise team leads, trainers, and quality assurance...

Job DescriptionGuidewire Policy Center Specialists play a pivotal role in the development and maintenance of insurance applications. This position involves collaborating with stakeholders to deliver high-quality solutions, analyzing business requirements, and creating technical solutions that meet organizational needs.Required Skills and...

Are you an analytical professional seeking a challenging role where you can utilize your expertise to drive success? Our company is currently looking for a Voice Analyst who can join our team in Chennai.Job RoleThe successful candidate will be responsible for coordinating the Broker Price Opinion (BPO) process from start to finish. This includes...