Operations Management Specialist

2 days ago

Pune, Maharashtra, India beBeeOperation Full time ₹ 60,00,000 - ₹ 1,00,00,000
Operations Manager Job Description

We are seeking an experienced Operations Manager to join our team.

  • Build and maintain strong relationships with partner insurers and TPAs
  • Act as the primary point of contact for insurers regarding endorsements and operational queries
  • Ensure timely processing of endorsements and track pending cases to closure
  • Collaborate with internal teams to provide insurers with all necessary documentation and information
  • Monitor key performance metrics for endorsements (e.g., turnaround times, error rates)
  • Propose and implement process improvements to enhance efficiency
  • Lead a small team of Insurer relationship Managers and manage their workflow
  • Provide regular updates to leadership on endorsement status and insurer performance
  • Prepare and share reports on insurer-related metrics and suggest actionable insights on agent performance

Key Responsibilities:

Skill Requirements:

  • 4+ years of experience in relationship management, insurance operations, or a similar role
  • Strong understanding of insurance endorsements and related workflows
  • Excellent communication and negotiation skills (Hindi/English mandatory)
  • Familiarity with health insurance (B2B) and complete knowledge on endorsements
  • Proficiency in using Excel and working on software/Tools
  • Problem-solving mindset with the ability to manage multiple priorities effectively
  • Analytical skills for monitoring performance and generating reports
  • Proactive and self-motivated with a focus on achieving results
  • Ability to build trust and foster collaboration with both internal and external stakeholders
  • Detail-oriented with excellent organizational skills

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