IT Operations Management Specialist

2 days ago

Pune, Maharashtra, India beBeeServiceNow Full time ₹ 18,00,000 - ₹ 24,00,000
IT Operations Management (ITOM) Specialist

Role Description:

We are seeking an experienced ITOM specialist to join our team. As a key member of the IT operations group, you will be responsible for designing, developing, and maintaining ServiceNow ITOM configurations.

Responsibilities:

  • Design and implement ServiceNow Discovery patterns, probes, and sensors to accurately discover IT infrastructure components across diverse environments.
  • Implement and configure Service Mapping to automatically create and update relationships between CIs, providing a clear service-centric view of the IT landscape.
  • Configure and optimize Event Management to consolidate events from various monitoring tools, filter noise, correlate events into actionable alerts, and trigger automated responses.
  • Ensure the integrity and accuracy of the Configuration Management Database (CMDB) by designing and implementing robust CI classes, identifiers, and reconciliation rules.
  • Maintain high-quality CMDB through data normalization and reconciliation processes.
  • Deploy, configure, and maintain MID Servers to facilitate communication between ServiceNow and various IT infrastructure components.
  • Develop and manage integrations with third-party monitoring tools to feed data into ServiceNow ITOM modules.
  • Utilize scripting, Flow Designer, and Business Rules to build custom functionalities, automate ITOM processes, and enhance data transformation within ServiceNow.
  • Troubleshoot and resolve issues related to Discovery, Event Management, CMDB, and integrations, optimizing performance and data quality.
  • Collaborate with IT Operations, development teams, and stakeholders to gather requirements, design solutions, and provide technical guidance.
  • Create and maintain comprehensive documentation for ITOM configurations, processes, and integrations.
  • Align ITOM processes with best practices for service operations and continual service improvement.

Requirements:

  • 4+ years of experience in ServiceNow development with a strong focus on ITOM.
  • Expertise in Discovery, CMDB, and Event Management modules within ServiceNow.
  • Hands-on experience with MID Servers, probes, and sensors for data collection.
  • Strong understanding of CI classes, identifiers, reconciliation rules, and CMDB data modeling.
  • Experience with Service Mapping implementation and maintenance.

Benefits:

  • Opportunity to work with cutting-edge technology and innovative solutions.
  • Chance to collaborate with experienced professionals in the field.
  • Comprehensive training and development opportunities.
  • Competitive salary and benefits package.

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