Application System Professional

4 days ago

Ghaziabad, Uttar Pradesh, India beBeeApplication Full time ₹ 90,00,000 - ₹ 1,20,00,000

Application Support Specialist

We are seeking a highly skilled and driven Application Support Specialist to excel in this key role. This position sits at the heart of our business operations, supporting our bespoke applications across critical areas.

Key Responsibilities:
  • Act as a front-line responder within the Application Support team, resolving incidents and service requests raised by users.
  • Take full ownership of assigned incidents, problems, and service requests in ServiceDesk Plus, ensuring timely acknowledgment, regular updates, and resolution within SLA targets.
  • Maintain and manage Problem tickets in line with the Problem Management process, ensuring accurate documentation and resolution tracking.
System Expertise & Continuous Improvement:
  • Develop and maintain deep functional knowledge of our bespoke trading application, acting as a subject matter expert for users and internal teams.
  • Provide consistent, high-quality daily support to users across multiple departments and locations.
  • Assist with User Acceptance Testing (UAT) for new system releases, ensuring readiness and user impact assessment.
Additional Duties:
  • Support ad hoc business tasks and initiatives aligned with the goals of the Application Support function.

The ideal candidate will have proven experience working with and documenting bespoke business applications, with the ability to become a subject matter expert quickly.

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