Production Support/SRE Lead

3 weeks ago


Pune, Maharashtra, India F337 Deutsche India Private Limited, Pune Branch Full time
Description

As a key member of the ConUAT Delivery team at F337 Deutsche India Private Limited, we are seeking a seasoned Production Support/SRE Lead to oversee the day-to-day operations of our E2E controlled UAT client testing ecosystem. In this role, you will be responsible for managing and supporting the pre-production client testing ecosystem, analyzing and resolving environment-related incidents, and leading a team of site reliability engineers to improve our operational efficiency.

Key Responsibilities

  • Assist the team in investigating and resolving complex and major incidents.
  • Drive the problem management function, including troubleshooting, root cause analysis, and resolution determination.
  • Work with the team to conduct advanced troubleshooting of environment/database/application issues and batch job failures.
  • Manage the quality of our support documentation to ensure that everything the team does is well-documented.
  • Review Health Checks & Monitoring to ensure they are fit for purpose and automate to the extent possible.

Requirements

  • 12+ years of experience working in a support environment in a large IT organization, supporting mission-critical complex transactional systems.
  • Previous experience providing application/environment support.
  • 5+ years of experience managing medium-sized technology teams.
  • Extensive experience with assessing problems without following documented instructions or relying on SMEs.

What We Offer

  • Training and development opportunities to help you excel in your career.
  • Coaching and support from experts in your team.
  • A culture of continuous learning to aid your progression.


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