Regional IT Service Delivery Expert

20 hours ago


Kannur, Kerala, India beBeeDemand Full time ₹ 15,78,000 - ₹ 20,19,000
Regional Demand Operations Manager

We are seeking an experienced Regional Demand Operations Manager to bridge local vendors, SPOCs, and central IT.

This role serves as the first layer of demand operations outside Pakistan, ensuring alignment of regional IT services with global corporate standards.

The ideal candidate will have a strong background in IT service management, vendor management, or demand operations, with a minimum of 15 years of experience.

  • Act as the liaison between local business SPOCs/vendors and central IT
  • Ensure local IT services (internet, telecom, printers, etc.) are standardized under corporate control
  • Oversee procurement processes, ensuring PRs/POs are created and processed accurately
  • Coordinate with finance teams to validate, approve, and process invoices on time
  • Ensure compliance with local/regional regulations, including contract and legal requirements
  • Align regional IT setups with global standards and processes
  • Provide troubleshooting and coordination support for non-standard applications and issues
  • Act as the escalation point for SPOCs facing complex IT/service challenges
  • Support contract management and monitor vendor performance
  • Maintain documentation, reporting, and compliance records for regional services

The preferred candidate will have exposure to ERP systems, ITIL certification, and experience in multinational or regional IT operations.



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