Chief Customer Experience Manager

4 days ago

Palakkad, Kerala, India beBeeCampaign Full time ₹ 8,57,720 - ₹ 13,44,175

About this role:

Educational technology company committed to making high-quality education accessible and affordable worldwide.

Collaborates with top-tier universities across the globe, offering short courses, degree programs, professional certificates, and executive education.

Pioneering a unique model of state-of-the-art technology, curriculum innovation, and hands-on instruction from senior faculty and coaches.

Over 250,000 individuals educated across 80+ countries, with offices in multiple locations globally.

Job Responsibilities:

  • Lead creation and execution of CRM journeys and automations to boost customer conversion and promotional communications for a specific line of business.
  • Manage cross-functional and geographical stakeholder management to deliver on set campaign objectives.
  • Innovate new campaign types and identify opportunities for increasing deliverability.
  • Partner closely with growth managers, technical and creative colleagues across the organization.
  • Anchors project briefs and serves as single point of contact for campaign execution and root cause analysis.

Requirements:

Must-Haves:

  • 3-4 years of relevant work experience in CRM campaigns in Ops function at high growth or technology companies.
  • Experience working on SFMC CRM platform highly preferred.

Nice-to-Haves:

  • Best-in-class communication skills with ability to work directly with technical teams and lead cross-functional teams.
  • Understanding and passion for recognizing emerging trends, creative excellence, and new technologies.
  • Ability to work within tight deadlines, adjust to changes in priorities, and balance short-term needs with long-term strategic initiatives.

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