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Sales Process Analyst

3 weeks ago

Mumbai, Maharashtra, India beBeeQuality Full time ₹ 4,20,000

Job Opportunity:

We are seeking a detail-oriented Quality Assurance Specialist to analyze and evaluate sales processes within a BPO environment.

Key Responsibilities:
  • Monitor and assess inbound/outbound sales calls and processes for quality and performance.
  • Evaluate adherence to established guidelines and standards.
  • Identify training needs and recommend process enhancements.
  • Provide constructive feedback and coaching to sales representatives.
  • Publish regular quality reports and audits to inform business decisions.
  • Collaborate with team leaders and trainers to optimize agent performance.
  • Ensure customer satisfaction benchmarks are consistently met.