Education Support Liaison
22 hours ago
We are seeking a skilled Customer Support Specialist to join our team.
The ideal candidate will be responsible for providing exceptional support to educators, school administrators, and tech coordinators via email, chat, and occasional phone support.
This role requires strong troubleshooting skills, the ability to explain complex issues simply, and a customer-first mindset.
The successful candidate will work closely with our Product, Engineering, and Customer Success teams to resolve issues and escalate bugs or feature requests.
Required Skills & Qualifications- 5–6 years of professional experience in customer support or technical support
- Experience supporting SaaS platforms, ideally in EdTech or education-adjacent sectors
- Strong communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Excellent written and verbal communication skills
We are a dynamic and innovative company dedicated to transforming school management and administration through intuitive technology.
Our platform is used by thousands of educators, students, and administrators every day, and we're growing fast.
As a valued member of our team, you'll have the opportunity to make a real impact and contribute to our mission to improve education.
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